GFP Studio - Customer Support Centre

Congratulations on purchasing a GFP Digital Download.

To access your images, insert your login code (it is supplied on the confirmation email we sent you) and click the 'Access download' button.

Please read the following before retrieving your downloads:

All images available for download are stored here.
When downloading your images to your device, there will be no watermarks. You have paid for and will receive high resolution, copyright free images.
If you have problems with your download from the link emailed to you, please try again in a different browser. Some browsers can prevent the download from starting.
Your link is active for 3 months, after that time if you want further downloads, a small service fee is payable, and you must contact us to reactivate your code.
We recommend you back up your files so you will always have a copy of your precious images safely stored away from your computer (just in case!).

This function is currently under maintenance. We do apologise for the inconvenience. Please check back again soon!

I am due to have my baby soon and would like to have newborn photos – which hospitals are you in?

GFP Babies photographers are in hospitals throughout Australia, to check whether your hospital is one of them, please visit here.

How do I contact the photographer at the Hospital?

Our photographer visits the hospital several times each week and calls on mothers regularly; OR
You can leave a message with the Ward Clerk.

How long does the photography session take?

The session takes approximately 30 minutes.

How does the photography shoot work?

The GFP Babies photographer comes to you and conducts the photography session in your hospital room – so it’s very convenient and you view the images straight away.

How do I download my images

Once you have purchased a download or a package containing a download, you will receive a confirmation and download email. Use the link highlighted in the email and you will be taken to the Download page on the website. Insert your code and click the Access Download button.

How do I view my photos?

Images are viewed with the photographer straight after the sitting. The images are also uploaded to our secure web nursery instantly, and can be viewed online at any time.

Your personal web login is sent to you by email and SMS. You can share this login with members of your family or friends, so they can view your new arrival too.

How can I buy my photos?

We offer two purchasing options:

Purchasing on the day. This option is very convenient. After your sitting, view your images, choose your package design and the photographer will place the order for you. Purchasing on the day provides some great discounts too!
Purchasing at home. Simply go online at your convenience to view and purchase prints.

Can I choose both options – purchase on the day and view photos online?

Yes. Baby’s images will be available online for three months so you can share the images with family and friends and make any additional purchases.

Does my baby need special clothing?

We provide embroidered blankets and back drops, so baby’s clothing choice is up to you. If you have a special outfit or one of those adorable beanies – we’re happy to use them.

Can you take a photo of the family as well as my baby?

Yes. We do beautiful mum & bub photographs and if dad is visiting or siblings, we will happily capture them too.

What is my web login code?

Web login codes are personal identification numbers with 7 digits (example 4BRT22R). You will receive your login code by email and SMS.

I have lost my login code.

You can retrieve your login online – simply click ‘Retrieve my login’ and fill in the details. Your login will be emailed to you.

I have my web login but my baby’s photos are not online.

As soon as your baby’s photos are online you will receive an SMS and an email advising you that your photos are ready to be viewed. Images are usually uploaded instantly.

How do I know if my order was placed successfully?

The photographer provides a receipt to you for photos ordered in hospital. For orders placed online, a web receipt is automatically emailed to you detailing your order and the amount paid.

How long before I receive my photos?

Your photos will be dispatched to your home in 7-10 working days of your order being placed.

How will I receive my photos?

Australia Post will deliver your photos.

I purchased a package at the hospital and would like more prints – how do I order them?

Simply use the web login that was emailed to you and you can view and purchase photos online.

What sort of packages do you offer?

We offer a wide variety of packages, individual prints and framed prints. You can view all of these on this website www.gfpbabies.com.au

Can I just purchase soft copy downloads of images?

Soft copy downloads can be purchased online only.

We also photo packages that include all downloads and represent great value for money, so you might want to check them out on the website.

Can I email, photocopy or scan my photos?

Only if you have purchased downloads as copyright of the images belongs to the Company. This is the standard with all professional photography and infringing these laws is viewed very seriously.

When I order downloads, can I print photos anywhere?

Yes, the copyright of the images now belongs to you and you can print them at any photo processing venue, scan, email or photocopy them.

How long do you keep baby’s images online for?

Images are kept online for 3 months (sometimes longer – depending on server space). Images are stored offline for longer, however a fee of $30 is required to reinstate images to the web.

Can I order more photos or another complete package?

Yes, simply logon to www.gfpbabies.com.au to place and pay for your order.

How can I pay for my photos?

There are several options that you can choose

Eftpos or credit card at the Hospital when you have your photos taken
BPay;
Post Billpay; or
Credit Card online.

Please contact Customer Service on 1300 360 445 or email us at info@gfp.com.au.